Yes.
You can copy HDDs with different capacity. But you should be aware of the copy mode you do. If you do the quick data and system copy, the duplicator will analyze if the data are located within the target capacity, it out of target capacity, it is not allowed to duplicate. If are copying NTFS format, the capacity of target HDD must be at least 1MB bigger than the source.Can I copy SSD HDD ?

Yes.
The duplicator copies the source HDD bit by bit even the quick copy. The quick copy will analyze the HDD first, and duplicate all system and files of the source.

Yes.

Yes.
IT series can supports SSD HDD. Because you can easily plug the SSD with standard SATA interface to the module. However, you should be careful that there are many types of SATA SSD with different sized connector interfaces. If your SSD is not standard normal type of SATA, you need the find a converter for it.

Yes.
IT series can support copying with a SATA-IDE converter. Please contact your distributor for purchasing the converter.

Yes.
IT/MT SAS series can copy.

There are few possible reasons might cause copy fail.

• First of all, please check if the data in the source HDD has exceeded the target HDD.
• If you are copying NTFS, the capacity of target HDD must be at least 1MB bigger than the source HDD.
• If the copy stop and fail during the copy process, please check if there are too many bad tracks in target or source HDD. You can try to increase the toleration of bad sectors using Function 6.2, Skip Error.
• If you can’t find the reason, please record the operation process as detailed as possible in order to help us to examine your issue. a. how do you operate the duplicator ? b. the model number and version c. the brand, capacity , data size , format and partition of both source and target HDD. d. what is the problem and what does the LCD show with pictures attached will be helpful. Please download the support form from the website and we will help as soon as possible.

There are few reasons will cause copy slow.

• 1. The speed limitation of HDD , please check the HDD by PC.
• Please check if you put HDD as 0 degree horizontal or 180 degree vertical. Due to the design of HDD itself, any dip will slow the speed of HDD reading or writing.
• If you are coping multi HDD at one time, please check if copy slow only happened on few fixed targets. It might be because the connector module has been damaged by usage. You might contact your local seller to change new connector module or mobile rack.

You can use Function 2. Compare to compare the source and target HDD bit by bit to ensure the data correctness.

Please contact your local seller, or contact us , we will help you to find the closest seller.

We can provide 3 diagnostic tools:

• Function 4 Capacity Check : This function is used to find out the real capacity of the Flash media. This can help you to avoid buying fake Flash, and to assure the quality of your purchase.
  
• 2. Function 6.2 Measure Speed : You can get the reading and writing speed of the Flash within 10 seconds. This function can either be a reference for the quality control or estimate the time required to copy a task.
• Function 6.3 Media Check: This is the most complete quality inspection tool. Through complete bit-by-bit diagnosis, you can get reading and writing speeds of each Flash media during inspection. Also, this function can be used to check for any bad sector of each Flash media, it will be the best tool for quality control purpose.。

We can provide 3 diagnostic tools:

• To check the consistency of a source: Select Function 6.8 Calc. Checksum to record the checksum value and make sure there is a consistence source for every duplication task.
• For the accuracy of a copied Flash: Select Function 2. Compare, and through the strictest hardware bit-by-bit comparison, you can double check the contained data after the copy is finished. This function can highly increase the security of data accuracy.

• Please make sure the BIOS file is unzipped.
• Make sure the BIOS file is stored at root directly, without any folder.
• Please check your Flash device's format.(Only FAT16/32 can be recognized.)
• Change to a new Flash media to store the file, and make sure the flash media is of good quality.
• Re-download and save the BIOS file again; the unstable transmission might cause the data loss.
• Make sure the BIOS file corresponds with the product model.

• Please make sure that your source data size is not bigger than the target and that the data location of the source has not exceeded the target Flash.
• If you are copying NTFS format, please make sure the capacity of the target Flash is at lease 1MB larger than the source Flash.
• Please check the source media in PC to see if it can be accessed with no error.
• If you are copying from an SD card, please check to make sure that the SD card is not locked.

• If you observe that the situation has happened in the same socket, this might be because the socket has been damaged. Please contact your local seller to exchange a new socket to solve the problem.
• Are you using a card reader or convertor such as the MicroSD-to-SD convertor or USB card reader to copy SD/MSD/CF…etc? The quality of the convertor and card reader could be unstable. Please try using another brand of card reader. If you need to do a mass copy task, we strongly suggest that you select our professional Flash duplicator. For example, if you need to copy large quantities of MicroSD card, you can try our MicroSD or Combo Flash duplicator. This professional Flash duplicator can greatly increase the performance and reduce the risk of mistakes
• Slowdown the transmission speed (for Flash 8 Series only)：If you find that the fail rate is high, please select Function 7.9 Working Mode to slowdown the speed of data transmission. It can help you to increase the quality of the copy task.
• 4. Please do a second copy of the failed Flash. The characteristic of an unstable Flash might cause data loss during copy. If you find your Flash media frequently needs more than one round of copy, that might be because the quality of your Flash is not stable. You can select Function 7.9 Working Mode to slowdown the speed of data transmission. This can help you to increase the quality of the copy task.

Yes.
However, as a result from adopting bit-by-bit copy technology, the FAT table of the source Flash media will also be copied to the target Flash media. Therefore, after the copy is complete, the target 2G Flash media will be shown as 1G by your PC. You will need to reformat the Flash media to display 2G again. Therefore, we strongly suggested that you use the same capacity media for all duplication tasks.

Yes!
With built-in multi-session function in uDISC, you can collect the data from different flash devices onto one disc. And if your data won't fit in one disc, through Disc-Spanning technology, uDISC can automatically calculate the number of discs needed, and copy your data onto multiple discs.

Mostly we find the compatibility issue between optical drives and discs is the main factor affecting the result of duplication. To get better quality duplications, it is recommended that you:

• Make sure of the quality of the CD/DVD: the better the quality of the blank discs you use generally will give you better duplication results. A scratched Master disc or a disc with obvious physical damage may cause the duplication to fail.
• Make sure you have the correct type of CD/DVD: If the source disc is a copy-protected disc, the result of duplication may fail; Also, if the blank disc is not compatible with the source disc, such as a copy from a DVD to a CD, or from DVD9 to DVD5, the duplication may fail.
• Make sure the working environment is satisfactory: it is important to keep the duplicator in a clean environment. The fan on the rear of the duplicator should be kept clean and allowed enough space for air to flow.
• Make sure the reader or the burner is stable: the reader and burner are the key to a successful duplication job. So it is also important to select a qualified reader and burner for the duplicator.
• Make sure the duplicator is working with sufficient power supply.

U-Reach CD/DVD duplicator supports all sizes of CD/DVD discs, including mini discs. For the best duplication job, we strongly recommend you use qualified CD/DVD discs, and not to run duplication with different capacity discs.

U-Reach CD/DVD duplicator supports 12xBD, 24xDVD and 52xCD duplication. However, disc copy speed depends on the disc itself and the drive. If you use a blank BD disc which support only up to 8x , then the real copy speed can only reach up to 8x maximum.

The duplication speed corresponds with the speed of disc and drive. U-Reach CD/DVD duplicator can support 24xDVD. As for the most popular 16x DVD disc, it takes around 5-6 minutes to finish one round of DVD duplication with full 4.7GB data in the source.