Support

HDD/SSD Duplicator

Tower series is designed to work with standard HDD enclosure supporting up to 7 targets. IT series has special platform design for heavy duplication manufacturers. It supports up to 15 targets. There are 4 major differences between Tower and IT:
  • 1. IT series supports auto power control. When the copy finishes, HDD interface's power will automatically shut down; it can guarantee not to damage HDD plugging in and removing. Because Tower series use standard HDD enclosure which supports hot swap allows HDD to pull and plug while the power is not yet completely off.

  • 2. IT is a platform design which supports 2.5, 3.5" SATA HDD and IDE HDD via SATA-IDE converter. Tower series can only support3.5" SATA HDD, and 2.5 “HDD via 3.5” to 2.5” converters.

  • 3. The SATA interface is consumable which may wear and tear after a period of time of usage. Tower series requires changing the enclosure by opening from the tower case. IT series will be easier by just switching the SATA connector module.

  • 4. The highest speed supported from real test result. IT series is about 100MB/sec, while Tower series is 90MB/sec.
Yes.
You can copy HDDs with different capacity. But you should be aware of the copy mode you do. If you do the quick data and system copy, the duplicator will analyze if the data are located within the target capacity, it out of target capacity, it is not allowed to duplicate. If are copying NTFS format, the capacity of target HDD must be at least 1MB bigger than the source.Can I copy SSD HDD ?
Yes.
The duplicator copies the source HDD bit by bit even the quick copy. The quick copy will analyze the HDD first, and duplicate all system and files of the source.
Yes.
IT series can supports SSD HDD. Because you can easily plug the SSD with standard SATA interface to the module. However, you should be careful that there are many types of SATA SSD with different sized connector interfaces. If your SSD is not standard normal type of SATA, you need the find a converter for it.
Yes.
IT series can support copying with a SATA-IDE converter. Please contact your distributor for purchasing the converter.
Yes.
IT/MT SAS series can copy.
There are few possible reasons might cause copy fail.
  • 1. First of all, please check if the data in the source HDD has exceeded the target HDD.

  • 2. If you are copying NTFS, the capacity of target HDD must be at least 1MB bigger than the source HDD.

  • 3. If the copy stop and fail during the copy process, please check if there are too many bad tracks in target or source HDD. You can try to increase the toleration of bad sectors using Function 6.2, Skip Error.

  • 4. If you can’t find the reason, please record the operation process as detailed as possible in order to help us to examine your issue. a. how do you operate the duplicator ? b. the model number and version c. the brand, capacity , data size , format and partition of both source and target HDD. d. what is the problem and what does the LCD show with pictures attached will be helpful. Please download the support form from the website and we will help as soon as possible.
There are few reasons will cause copy slow.
  • 1. The speed limitation of HDD , please check the HDD by PC.

  • 2. Please check if you put HDD as 0 degree horizontal or 180 degree vertical. Due to the design of HDD itself, any dip will slow the speed of HDD reading or writing.
    3. If you are coping multi HDD at one time, please check if copy slow only happened on few fixed targets. It might be because the connector module has been damaged by usage. You might contact your local seller to change new connector module or mobile rack.
You can use Function 2. Compare to compare the source and target HDD bit by bit to ensure the data correctness.
Please contact your local seller, or contact us , we will help you to find the closest seller.